Refund & Cancellation Policy
Our policy: Onboarding is hands-on work. Once DesignTivo begins your business-specific onboarding, the one-time setup fee is nonrefundable, subject to applicable law and the exceptions below.
Before onboarding starts
If you cancel before we begin your account-specific onboarding work, you may request a refund of the unused one-time setup fee. If a subscription charge was taken before service access begins, contact us to review cancellation and any required adjustment.
After onboarding begins
The one-time setup/onboarding fee becomes nonrefundable once work starts. Work includes a kickoff session, importing product catalogs or prices, brand configuration, custom integration, or other setup performed for your account. We will identify and record the start of onboarding so there is no ambiguity.
Monthly subscription fees
Subscription fees for billing periods that have started generally are not refundable after service access begins. Canceling ends future auto-renewals; the current paid period ordinarily remains available through its end. We will review refunds required by law, erroneous or duplicate charges, and material service failures for which a refund or credit is legally or contractually owed. We will not charge for renewals after an effective cancellation.
Cancel any time
Once billing is enabled, cancel in your account's billing portal without a mandatory phone call. Until the portal is available, contact sales@designtivo.com. Keep the confirmation of your cancellation date.
Disputes or exceptions
Email sales@designtivo.com with your company name, invoice reference, and issue. We will investigate billing errors and consider required remedies. Nothing in this policy limits rights provided by applicable law.